If your transaction involves a currency conversion, it will be completed at a retail foreign exchange rate determined by your credit card company. For current conversion rates visit www.exchangerates.com.

You can use our "Forgot Your Password" feature. From the login screen, click on the "Forgot Your Password" link. Enter your email address and click continue. You should receive an email with your password shortly. For further assistance call 250-382-3201 (toll-free: 1-866-382-3201) or contact us by email at sales@muffetandlouisa.com.

We accept Mastercard, Visa, American Express, and PayPal. If you prefer not to complete a credit card purchase on line, you can fax us your credit card information and we’ll keep it on file for any transactions you wish to make.

As you shop, we'll let you know if an item you wish to purchase is on back order or no longer available. If the item is on back order, we'll let you know when we expect it to be available for shipping. If something becomes permanently out of stock after you have made your purchase, we will let you know by email.

We offer online order status, a feature that will let you check on your past and pending orders. Just click on the "Check Order Status”. This will take you to the "Order Status" page, where you can view the status of any order, or view a receipt from a previous order. If you have any questions or concerns regarding the status of an order please contact us at 250-382-3201 (toll-free: 1-866-382-3201) or by email at sales@muffetandlouisa.com.

Of course! We offer personalized assistance with business gift giving. Choose from specialized food products, gift baskets, cookware and cookbooks, or entertaining and bar accessories. We can also gift wrap your chosen gifts and include gift cards. For more information about business gifts or large orders, call toll-free: 1-866-382-3201 or email us at sales@muffetandlouisa.com.

Call toll-free: 1-866-382-3201 or email us at sales@muffetandlouisa.com.

Not all items sold in stores are currently available online, but we are adding products on a regular basis, so visit us often!

Yes. To buy a Gift Card, click ‘Buy a Gift Card’ on the left hand menu. To redeem a gift card, enter your Gift Card Code in the entry field provided as you are completing your purchase.

You can redeem our Electronic Gift Cards at Muffet & Louisa online. Our traditional printed Gift Cards can be redeemed in either of our stores.

Our Gift Cards do not expire.

You can buy gifts from a Registry either online or at either of our stores:

Muffet & Louisa – Sidney: 2389 Beacon Avenue, Sidney, BC V8L 1W9
Muffet & Louisa – Victoria: 1437 Store Street Victoria, BC V8W 3J6

Gift registries remain active online and in our stores for one year after the date of the event.

We accept Mastercard, Visa, American Express, and PayPal. If you prefer not to complete a credit card purchase on line, you can fax us your credit card information and we’ll keep it on file for any transactions you wish to make.

Click Gift Registry on the left hand menu to begin.

We recommend you set up a registry at least 8 weeks before your event.

Of course. You can add or delete items at any time online from your account. Or just contact us for any additions or changes you would like to make and we would be happy to do them for you.

You can let friends and family know about your registry by email. Click “Notify Friends” when you are ready to share the registry.

Your registry purchases are updated immediately once an item has been purchase online. If an item is purchased from your registry from either store, your registry will be updated at the store by one of our associates.

As you set up your registry, you will have the option of being notified of purchases by email. Also, your list of registry items shows which have been purchased.

Your private information is only available for you to see. Others cannot access this information.

From your “Edit gift registry” page you can uncheck the “active” box at the bottom of the page. This will deactivate your registry.

To find a registry online, just click “Find a Registry”. Type the first and last name of the person you are looking for and click "Search".

For privacy reasons, some registrants choose to limit access to their online registry. If you cannot find a registry, please call 250-382-3201 (toll-free: 1-866-382-3201) or contact us.

Yes. We recommend first browsing the registrants' list. Then you can use "Search" to locate items by a keyword, or simply browse through our Kitchen, Dining, Bed and Bath departments to find something you’d like to give.

When you check out, you have the option of typing in a personal message that will be included with your gift.

Yes, we will wrap your gift for no extra charge if you ask us to. The gift-wrap option appears in the checkout area of our site. Please note that gift-wrapping will increase the size of your box, which will increase your shipping cost. (We regret that extra-large items and those shipped directly from the supplier cannot be gift wrapped.)

Yes. To buy a Gift Card, click ‘Buy a Gift Card’ on the left hand menu. To redeem a Gift Card, enter your Gift Card Code in the entry field provided as you are completing your purchase.

You can redeem our Electronic Gift Cards at Muffet & Louisa Online. Our Traditional printed Gift Cards can be redeemed either in our stores.

Yes. You can designate multiple recipients as you shop, including items from Wedding or Gift Registries. When you check out, you will be prompted to enter a shipping address for each recipient.

Any item you choose can be shipped to another recipient as a gift, and most can be gift-wrapped. For no extra charge, we’ll wrap each gift separately, trim it with a ribbon and print your personal message on an enclosed card.

There are five shipping options.

1) Canadian Ground Shipping. Delivery within 3 – 5 days in Western Canada, and 7 – 10 days in Eastern Canada (excluding backorders)

2) Free local delivery within the Greater Victoria area (on orders over $100)

3) Pick up at our downtown Victoria store

4) Pick up at our Sidney store

5) Express Shipping is available - please contact us for more information.

If you have any special shipping requests or questions, please call 250-382-3201 (toll-free: 1-866-382-3201) or email us at sales@muffetandlouisa.com.

Canada Ground Shipping calculates shipping charges according to the size and weight of your package.

Yes. Contact us by phone: 250-382-3201 (North America toll-free: 1-866-382-3201) or email us to arrange delivery outside Canada and the United States.

Yes. When you are asked for additional shipping details, you can specify when you would like your order to be shipped.

If you are not completely satisfied with a Muffet & Louisa purchase or gift for any reason, please return it for exchange or merchandise credit; or refund. You may return Muffet & Louisa merchandise at either of our stores or by mail. You will be responsible for shipping costs to return the product(s). Once an item has been received we will be happy to issue you a refund, as long as the product has been returned in sellable condition. Returns must be completed within 60 days of purchase, sale items within 7 days. Please contact us for any further details or prior to sending in a return. You can reach us by email sales@muffetandlouisa.com or toll-free 1866-382-3201 For detailed information, see our Privacy Policy.

Returns without the original purchase receipt, including Gift Registry returns, will be exchanged or refunded at the current selling price in the form of a merchandise credit. For more information, call 250-382-3201 (toll-free: 1-866-382-3201) or contact us by email at sales@muffetandlouisa.com.

Due to governmental regulations, flammable or pressurized products can not be shipped by air delivery. This applies on both deliveries and returns. This includes products such as fragrances, butane curling irons, and some lamps.

Absolutely. Every step of our online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.

At Muffet & Louisa, we are committed to respecting your privacy and protecting any private information you share with us, such as your name, address, phone number or banking information. We will not share your information with other companies, and we will respect your wishes if you choose not to receive mail or other solicitations from us. For more information, see our Privacy Policy.

Click here to read our Privacy Policy.